九个工作谎言豆瓣影评(关于工作的九个谎言)

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本文节选自《九个工作谎言豆瓣影评》

M/ithoutfilter,withoutdelay.SoatBridgeWater,notonlyiseverymeetingvideotaped,archived,andmadeavailableforeverypersoninthecompanytoviewinthecompany,s“TransparencyLibrary”(Dalio,scommitmenttoradicaltransparencyistotaland\\(/itl〕outirony)butalsoeachemployeeisissuedaniPadloadedMathavarietyofappsforratinghisorherfellowemployeesonSixtyattributes,suchas“\\^/illingnesstotouchthenerve,”“conceptualthinking,”and“reliability.”Employeesareexpectedtoratetheirpeersaftercalls,meetings,anddailyinteractions,andalldieresultantratingsareanalyzed(bydieteamthatcreatedIBM,sWatson,noless),permanentlystored,andthendisplayedonacarddaateachemployeecarriesv/ithhimorheratalltimes.BridgeWatercallsthisyour“baseballcard,”anditsintentistoholdyouaccountahleforknov/ing“whoyoureallyare,”andtogiveeveryoneelsearadicallytransparentviewofwhatyoutrulybringtoBridgeWater-oneofthemetriCsitdisplaysisyour“believabilityscore.”旦Thisisobviouslyanextremeexample-backin2016,DalioandhisC(〕(〕gotintosuchaheatedspatthateachdemandedtheotherberatedon“integrity”bytheentirefirm-anditisdifficulttoprovewhateffect,positiveornegative,thistransparencyhashadonperformance.(Despitethemillionsofdatapointscollected,BridgeWaterstillhasnoreliablemeasureofeachperson,sperformance,aswe,llseeinchapter6.)ThecompanyasawholehasproducedoutstandingresultsacrossdecadesandhasgrownfromMr.Dalio,stwo-bedroomapartmenttooccupyingagleamingofficebuildinginGreen\\^/ich,Connecticut,M/ith1,500full-timeemployees.Atdiesametime,however,the〔]lassdoorreviewsofBridgeWateraremixed,anditsfirst-eighteen-monthturnoverlevelsstandat30percent,threetimeshigherthantheindustryaverage.Peopleleaveteams,notcompanies,aswe,veseen.Thatsaid,itdoesseemthatBridgeWaterhasmorethanitsfairshareofteamsthatpeoplewanttoleave.ButwhileRayDalioandBridgeWatermaybeoutliers,theyareatthesametimeclearlypartoftheestablishedconsensusthatpeopleneedfeedback,andthatthebestcompaniesandthemosteffectiveteamleadersmustfigureouthowtogiveittothem.Inpart,diisconsensusisaperfectlyreasonablereactiontotheabsurdinfrequencyoftraditionalperformancereviews.Becausecompani

九个工作谎言电子书

esreporttheirfinancialresultsannually,wehaveallbecomeusedtoalteringpeople,scompensationannually,andsincemanycompaniescametoespouse“payforperformance,”itwasinevitabletlaatgoalswouldbesetannually,andperformancereviewsconductedannually,andthereforefeedbackgivenannually.ThisCadence,thoughitworkedforthefinancialfolks,madelittlesenseforeitherteamleadersormembers.Leadersfeltburdenedbytlaeneedtoputeverythingintoonesetofgoalsatthebeginningoftheyearandonesetoflaboriousreviewsattheend,whileteammemberssimplyfeltignored.Noonewasservedbythisannualinfrequency,yetdierewasn,tmuchtobedoneaboutit一ifwehatedfillingoutonelongsetofformsatthebeginningandtheendoftheyear,nothingwouldbegainedbyuppingthefrequencyoftheformfilling.Andthentechnologycametotherescue,asitwere.withthecreationofapp-enabledsmartphones,thesubsequentnearubiquityofthesephones,andthentl〕eirintegration\\^/ithcorporateITinfrastructure,companiesgainedtheabilitytogiveeveryemployeethepowertolaunchasurveytoanyoneintheemployeecensusfile,andcollect,aggregate,andreporttheresults.Todaywecangetfeedbackfromanyone,onanyone,atanytime,quicklyandeasily.Butwhilethismightexplainwhywearenowabletogiveconstantfeedback,itdoesn,thelpusunderstandwhywewouldsodesperatelywantto.Tounderstandthatweneedtoturntotwowell-documentedodditiesofhurnannature.Let,ssaythatoneofyourcolleaguesislateforanimportantmeeting.Asyousitinmildannoyancewaitingforhimtoarrive,youcreatealittlestoryinyourrnindthatexplainshistardinessasaresultofhisdisorganizationandlackofprioritization,andhislackofconcernforallthepeoplehe,skeepingwaiting.Thissortofinterpretationofothers,actionsissocommonplacethatitwouldbeunremarkable,exceptforthefactthatitcontainsakernelofreasoningthat,sdemonstrablyflawed,andthatneverthelesshasahugeimpactonhowwedesignourorganizationswhatwe,redoing,increatingourlittlestory,iscomingupwithanexplanation-anattribution,ifyoulike-forourcolleagues,actions,andthoseexplanations,whentheyconcernthepeoplearoundus,overwhelminglyascribeothers,behaviortotheirinnateabilitiesandpersonality,nottotheexternalcircumstancestheyfindthemse

关于工作的9大谎言

lvesin.Inthiscase,yourcolleagueislatebecauseofhisinnatedisorganization,forexample,notbecauseaseniorleadergrabbedhiminthehallwaytoaskapressingquestion.Thistendencyofourstoskewourexplanationsofothers,behavior(particularlynegativebehavior)towardstoriesaboutwhotheyareiscalledtheFundamentalAttributionError.Showussomeonedoingsomethingthatannoysus,orinconveniencesus,andwe,reinstantlycertainthatit,sbecausethere,ssomething\\^/rong\\^/iththatperson.AndtheFundamentalAttributionErrorhasacousin.whileourstoriesofotherscenteronwhotheyare,wearemuchmoregeneroustoourselvesinourinterpretationofourownactions.whenitcomestoourself-attributions,weskewtlaeotherway,andoverascribeourbehaviortotheexternalsituationaroundus,towhdt,shappeningtous.Ifwe,redoingsomethingthatannoyssomeoneelse,thenthatpersonisannoyedonlybecauseheorshedoesn,tunderstandthesituationthat,sforcingustoactthatway.ThistendencyiscalledtlaeActor-(〕bserverBias,andit,soneofanumberofhuman-reasoningbiasesthatfallintoacategorycalledself-servingbiases,becausetheyservetoexplainawayourownactionsinawaythatpropsupourself-esteem.Thesebiasesleadustobelievethatyourperformance(whethergoodorbad)isduetowhoyouare一yourdrive,orstyle,oreffort,say-whichinturnleadsustotheconclusiontl1atifwewanttogetyoutoimproveyourperformancewemustgiveyoufeedbackonwhoyouare,sothatyoucanincreaseyourdrive,refineyourstyle,orredoubleyourefforts.Tofixaperformanceproblemweinstinctivelyturntogivingyoupersonalfeedback,ratherthanlookingattheexternalsituationyouwerefacingandaddressingthat.Andbytheway,ifyoud1inkaboutit,muchoftheworldofworkisdesignedthisway-it,sdesignedforThose(〕therPeople,whoneedtobetoldwhattodo(henceplanninginsteadofintelligence),whoseworkneedsaligning(hencegoalsovermeaningandpurpose),andwhoseweaknessesputusallatrisk(hencethedeficitthinkingwesawinthelastchapter,insteadofthefocusondistinctiveabilities).(〕neoftheinconvenienttruthsabouthumansistl1atwehavepoortheoriesofothers,andthesetheoriesleadus,amongotherthings,todesignourworkingworldtoremedyortoinsulateagainstfailingsthatweseeinothersbutdon,tseeinourselves.二k

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