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本文节选自《工作的九个谎言pdf》
addingdetailandtimelines,to“chunk”thesevaluesintoadescribableoutcome,somethingvividandtangible.`/isualizedinourmind,seye,ourgoalpullsusforward,upandoffthecouch,andontotlieroadearlyonefrigidSaturdaymorninginJanuary,lateonedrizzlyeveninginMarch.(〕urgoalbecomesourCompanion,nestledinonecornerofourpsyche,pulsating,nudgingusonward,guidingourthoughtsandactions,andgivingustheenergytopushdiroughdietiredness,theinjuries,andtheself-doubt,untilonedayweroundthecornerinwenceslasSquareand,alongsideotherpeopleM/ithothergoals,completeourmarathon.Andifgoalsdiddiisinthecorporateworld-iftheyhelpedussteptowardwhat,smostimportanttous一tl〕eyvvouldbesupremelyuseful.Goalsareeverywhereatwork-it,shardtofindmanycompaniesthatdonotengageinsomesortofannualorsemi-annualgoal-settingregimen.Atsomepointintheyear,usuallyatthestartofafiscalyearorafterbonusesandraiseshavebeenpaid,theorganization,sseniorleaderssettheirgoalsfortheupComingsixortwelvemond1s,andthensharethemM/iththeirteams.Eachteammemberlooksateachoftlieleader,sgoals,andfiguresoutwhattodotoadvancethatgoal,andthussetsasortofminigoaldiatreflectssomepartoftheleader,sgoal.Thiscontinuesdownthechain,untilyou,andeveryotheremployee,hasasetofgoalsthatareminiversionsofsomelargergoalfurtherupintheorganization.Insomeorganizations,goalsarealsogroupedintocategories,sothateachpersonisaskedtoset,say,strategicgoals,operationalgoals,peoplegoals,andinnovationgoals.Oncethegoalshavebeencreated,eachisthenapprovedbytheperson,simmediateleader,andthenbytheleaderabovethatperson,andsoon,\\^/itlieachlayerassessingwhethereachgoalissufficientlychallenging,andwhetherit,sproperlyalignedM/iththegoalsabove,upandupandupthechain.Astheyearunf0lds,youmaywellbeaskedtorecordwhatpercentageofyourgoalsyou,vecompleted.This“percentcomplete”dataisthenaggregatedintobiggerandbiggergroupssothatthecompanycan,atanypointduringtheyear,say
九个工作谎言读书锦囊
thingslike,“65percentofourteamshavecompleted46percentoftheirgoals.weneedtospeedup!”And,attheendoftheyear,you,reaskedtowriteabriefself-assessmentreflectinghowyoufeelyou,vedoneoneachgoal,afterwhichyourteamleaderM/illreviewthisassessmentandaddherown,insomecasesalsosayingwhethershethinkseachgoalwasactuallyrnet,ornot.AfterHRhasnudgedheracoupleoftimes,she,llinputallthisinformationintothecompanyperformancemanagementsystem,whereuponit,llserveasapermanentrecordofyourperformancefortheyear,and\\^/illguideyourpay,promotionopportunities,andevencontinuedemployment.Ifyou,reinsales,yoursalesquota\\^/illworkinasimilarway-anoverallcorporatesalesgoalisslicedintopartsanddistributedacrosstheorganization.Theonlydifferencebeingthatyourquota,oryourteam,squota,isusuallyjustasinglenumberhandeddowntoyoufromabove,definingyouandyourworkthroughouttheyear-whichiswhysalespeople,inmostcompanies,arereferredtonotaspeoplebutsimplyas“quotacarriers”And,intheeraofthesmartphone,once-a-yeargoal-settinghasbeendeemedNotEnough,andsoyourphone\\^/illsoonbedramaticallyuppingthefrequencyofalldiisgoal-setting,assessing,andtracking,ifithasn,tdonesoalready-allbecausewehavecometobelievethatthebestcompaniescascadegoals.Thenameswegivethesegoalshavechangedovertheyears.westarted\\^/ithMB(〕s,orManagementby(〕bjectives,firstpopularizedbyPeterDruckerinhis1954bookThePracticeofManagement.ThencameSMARTgoals,goalsthatarespecific,measurable,actionable,realistic,andtime-bound,followedshortlybyKPIs(KeyPerformanceIndicat0rs)andBHAGs(bighairyaudaciousgoals,inJimCollins,smemorahleframing).Thelatestincarnation,OI〈Rs(ObjectivesandI〈eyResults),originatedatIntelandisnowusedbymuchofSiliconValleyfordefiningandtrackinggoalsandmeasuringthemagainstyour“keyresults”Acrossallthedifferenttechnologiesandmethodologies,massiveamountsoftimeandmoneyareinvestedinthisgoal-setting.Togiveyouasenseofthes
九个工作谎言电子版
caleoftheinvestment,theconsultingfirmDeloitteestimatedthatitspent$450millionongoal-setting,tracking,andevaluatingeveryyear,whileAccenture,itsconsultingcousin,\\(/ithmorethan500,000employees,spentmorethant\\^/icethat.whencompaniesliketheseshelloutcloseto$1billiononsomethingeveryyear,theremustbesometrulyeXtraordinarybenefits.whatarethey?well,everycompanyisdifferent,ofcourse,andeachmakesitsowncalculus,butthethreemostcommonreasonsputforthforallthisgoal-settingare,first,thatgoalsstimulateandCoordinateperformancebyaligningeveryone,swork;second,thattrackinggoals,“percentcomplete”yieldsvaluabledataontheteam,sorcompany,sprogressthroughouttheyear;andthird,thatgoalattainmentallowscompaniestoevaluateteammembers,performanceattheendoftheyear.So,companiesinvestingoalsbecausegoalsareseenasastimulator,atracker,andanevaluator一andthesethreecorefunctionsofgoalsarewhywespendsomuchtime,energy,andmoneyonthem.Andtliisispreciselywheretlietroublebegins.Intermsofgoalsasastimulatorofperformance,onegreatfearofseniorleadersisthattheworkoftheirpeopleismisaligned,anddiateffortisbeingwastedinactivitiesthatdragthecompanyhitherandyon,likearudderlessboatinachoppysea.Thecreationofacascadeofgoalscalmsthisfear,andgivesleaderstheconfidencethateveryoneontheboatispullingontheoarsinthesamedirection.(〕fcourse,noneofthisalignmentiswordiverymuchifthegoalsthemselvesdon,tresultingreateractivity一iftheboatdoesn,tactuallygoanywhere.Asithappens,noresearchexistsshowingthatgoalssetforyoufromabovestimulateyoutogreaterproductivity.Infact,theweightofevidencesuggeststhatcascadedgoalsdotheopposite:theylimitperformance.Theyslowyourboatdown.HaveyouevertriedtohailacabinNewYorkCityonarainyday?It,snoteasy.Youstandthereonthecornerof52ndand3rdwavingfranticallyatanyvehiclethat,sevenvaguelyyellow,andbemoaningthefactthateveryoneofthe(suddenlyscarce)cabsistaken.Ifyou,reuponyour
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