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本文节选自《9个谎言》
franchiseecanbringtotl〕eagreement,andthefranchiseeassessesthefranchisorbasedonhowpowerfulandattractivethebrandis.Thegoalofthefranchisoristosecurelotsofcapital;thegoalofthefranchiseetosecureasmanylocationsaspossible.So,forexample,ArcosDoradosHoldingsInc.,McDonald,slargestfranchisee,hasover$4.5billioninsalesfrornovertwothousandlocations.TheChick-fil-Afranchiseagreementdoesnotworkthisway.AsaChick-fil-Afranchiseeyoucannotowntwothousandlocations,nomatterhowmuchcapitalyouhave.Instead,youareallowedtoownone.吏YoucanthrowasmuchmoneyatChick-fil-Aasyoulike,anditwon,tbeswayedintogivingyouanymorelocations:thefranchiseagreement,unchangedsinceCathydeviseditinthemid-1950s,forbidsit.Atitsfounding,Cathydecidedthatthemissionofhiscompanywaslesstosellchickenthanitwastobuildleadersinlocalcommunities.Someofusmightscoffattl〕is,butCathystayedtruetoit,anddevisedhisfranchiseagreementaccordingly.Hereasonedthatifhewastogrowlocalleaders,hewouldhavetoensurethateachpersonhebroughtonasafranchiseehadagoodreasontostayclosetotheirlocalcommunity.Thebestwaytodothat,hethought,wastokeeptheseleadersintheirstores,andthebestwaytoensurethat,inturn,wastoallowthemonlyone.Ifyouhaveonlyone,hefigured,tl〕enyou\\^/illbeinthisstoreallthetime,stayingclosetoyourguestsandclosetoyourteammembers,knoM/ingintimatelytheconcernsofeach一whatthecommunityisinterestedinandwhatit,sworriedabout.Andovertimeyou\\^/illrespondtotheseneedsandtakeaction,andtl1eretore,overtimeyouMallgrowasacommunityleader.Guidedbythepurityofhisvision,hecraftedthiseXtraordinaryfranchiseagreementandthenselectedhistranchisees(orOperators,astheyareknowninthecompany),notonthesizeoftheircapitalbutontl1eircommitmenttotheircommunity.Andincaseyou,rethinkingtoyourselfthatwhilethismakesforanicestory(thesortoffoundingmytl1we,reallusedtohearing),itcan,tpossiblybetrueintheseconddecadeofthetwenty-firstcentury,thenyoushouldknowthattothisday,youneedzerocapitaltobecomeanoperator,andyetsuchisthecare\\(/ithw
工作的九个谎言pdf
hichChick-fil-Aselectstl1esefuturecommunityleadersthatitishardertobecomeonethanitistogetintoHarvard.(〕vertheyears,Chick-til-Ahasdoubtlessscaredawaycountlessbillionsofdollarsofcapitalthatcouldhavebeenpressedintoservicetogrowitsbrand,butwhatithasgainedinsteadaretensofthousandsofpeoplewhohaveembracedCathy,smeaning.Theselocalleadersaretheheroesoftheorganization.Everyyear,thecompanygathersthemalltogetherataneventcalledSeminar,whereoneofthehighlightsisamagazine-wortl1yspreadofphotosandstoriesandtestimonials,allincelebrationoftheuniquecontributionthateachoperatorhasmadeinhisorhercommunity.AteachSeminartheverybestOperatorsarebroughtuponstage,one-by-one,tohavetheirstorytold.NoneofthisistosaythatMarkZuckerberg,SherylSandberg,orTruettCathyareeXemplarsofperfection一tl〕eyaren,t,andwedon,timagineanyofthemwouldhaveclaimedtobe.Butifyouwanttocreatealignmentinyourteam,oryourcompany,tl1enyoucanlearntrornthewayinwhicheachofthemdeliberately,relentlessly,precisely,andpervasivelycascadedmeaning.Tobespecific,herearethethreeleverstheyusedtosuchgreateffect.Thefirstisexpressedvalues:whatyouM/riteonthewalls.wedon,tmeanthatyoushouldliterallyM兀iteoutyour“values”ManyleadersandmanycompaniessetaboutdoingthisandMnndupwithalistofgenericvaluessuchasintegrity/,innovation,or,Godforbid,teamwork一whichareaboutasmeaningfulasMuzak一andthenwonderwhythewholeexercisedoesn,tseemtohavemademuchdifference.Instead,applysomeCreativitytohowyouwanttobringyourmeaningtolifeforyourpeople.Don,ttellthemwhatyouvalue,showthem.whatdoyouactuallywantthemtoseeandtobumpintoatwork?Facebook,sSunMicrosystemslogos,itsloveofposters,andthe“HackerCompany”signageareallvividexamplesofthis.whatareyourexpressedvalues?whathaveyouwrittenonyourwalls?whatdoyourpeopleencounterwhentheywalkinthroughthedoor.whatdotheyseewhentheyturntodieleft?Andwhatdothosethingstellthemaboutwhoyouare?Asecondwaytocascademeaningisthroughrituals.Facebookhastheirfamousbimonthlyhack-a-thon;Chick-fil-A
九个工作谎言读后感
stopsworkonSundaysSamwalton,founderofwalmartandSam,sClub,hadaritualhepracticedeverysingleFridayuntilheWasphysicallyunabletodoitanymore:hewouldpickastore,movediemerchandisearoundonaparticularend-capdisplay,andcomebackonSaturdaytoseewhathadsold.ItWashisownversionofQMI,orquickmarketintelligence,andwhatitsignaled,tohisemployees,washisdeepbeliefthatnoone,noteventheboss,knowsthebrainofthecustomerbetterthanthecustomer.Youalreadyhaverituals,whethertheyareconsciousorunconscious,andtheserituals一thethingsyoudorepeatedly一communicatetoyourpeoplewhatismeaningfultoyou.Ifwefollowedyouaroundforaweek,we,dseethem.Let,ssayyouhaveameeting:whattimedoyoushowup?Areyoufiveminutesearly,orfiveminuteslate?whatareyouwearing?DoyoucatchupMnthyourteammembersaboutdieirpersonallivesordoyoulaunchrightintobusiness?whotalksfirst?Doyouallowyourteammemberstospeak,ordoyoucutthemoff?Doesthemeetinggolong?Doyouholdpeoplebacktofinishthingsup?Theseareallaspectsofyourrituals,andwe,yourteam,seethem,makesenseofthem,anddrawourconclusions一whetheryouwantustoornot.Thequestion,then,isn,twhetheryouhaveritualsornot.Thequestioniswhetherornotyouaredeliberateaboutwhatyourritualscommunicate.Toseethepowerofaritualtovividlycommunicatealeader,smeaning,juxtaposeFacebook,sritualsMnthSteveJobs,s.Attheendofeveryweek,eitherZuckerbergorSandberggoestoFacebook,slargestcafeteriaandholdsanall-handsmeetingduringwhichanyemployeecanaskanyquestionthatheorshewantsto,andthetwotopleaderscommittoansweringeachquestionasbesttheycan.ThepurposeofthesemeetingsiscontainednotsomuchintheactualsubstanceoftheanswersasitisinthereinforcementdiatFacebookvaluestransparencyandopennesssomuchdiattheyMnlldedicateasignificantchunkoftopleaders,timetoiteachweek.Jobs,bycontrast,valuedaestheticbeautyfarhigherdianopenness,andsohisall-handsmeetings,whichheheldeverythreemonthsorso,andwhichtherestoftheworldmistookforproductlaunches,lookedverydifferent.Ateach“launch”hewoulddescribeinprecisedetailthe
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